2d ago

Customer Success Manager

Tokyo, Japan

โœจ $100k-$150k / yearest.

full-timemidsoftware

๐Ÿ’ผ About This Role

You'll manage relationships with enterprise financial clients, ensuring high ROI and driving account expansion. Your core impact is reducing churn and identifying upsell opportunities within a book of business valued over $250k. You'll work with cutting edge ML-powered products at a high-growth data platform company.

๐ŸŽฏ What You'll Do

  • Drive account expansion and generate additional revenue
  • Reduce churn by increasing customer satisfaction
  • Provide strategic customer analysis and activity plans
  • Collaborate across departments to champion clients

๐Ÿ“‹ Requirements

  • Relationship management experience with financial services or large corporations
  • Enterprise account management with a book of business >$250k
  • Revenue identification and negotiation skills for expansion
  • Executive-level communication skills (written and spoken)

โœจ Nice to Have

  • Knowledge of Behavox mission and technology
  • Experience with change management in large organizations

๐ŸŽ Benefits & Perks

  • ๐ŸŒ Global mission with passionate community worldwide
  • ๐Ÿ“ˆ High impact and learning potential
  • ๐Ÿฅ Fully covered health coverage for employee and family
  • ๐Ÿ–๏ธ Generous time-off policy and flexible work schedule

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks

  1. 1Phone Screenยท 30 min
  2. 2Technical Deep Diveยท 60 min
  3. 3Behavioral Interviewยท 60 min
  4. 4Practical Work Task Simulationยท 2 hours
  5. 5Senior Leader Meetingยท 45 min

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