2d ago
Customer Success Manager
Tokyo, Japan
โจ $100k-$150k / yearest.
full-timemidsoftware
๐ผ About This Role
You'll manage relationships with enterprise financial clients, ensuring high ROI and driving account expansion. Your core impact is reducing churn and identifying upsell opportunities within a book of business valued over $250k. You'll work with cutting edge ML-powered products at a high-growth data platform company.
๐ฏ What You'll Do
- Drive account expansion and generate additional revenue
- Reduce churn by increasing customer satisfaction
- Provide strategic customer analysis and activity plans
- Collaborate across departments to champion clients
๐ Requirements
- Relationship management experience with financial services or large corporations
- Enterprise account management with a book of business >$250k
- Revenue identification and negotiation skills for expansion
- Executive-level communication skills (written and spoken)
โจ Nice to Have
- Knowledge of Behavox mission and technology
- Experience with change management in large organizations
๐ Benefits & Perks
- ๐ Global mission with passionate community worldwide
- ๐ High impact and learning potential
- ๐ฅ Fully covered health coverage for employee and family
- ๐๏ธ Generous time-off policy and flexible work schedule
๐จ Hiring Process
Estimated timeline: 2-4 weeks
- 1Phone Screenยท 30 min
- 2Technical Deep Diveยท 60 min
- 3Behavioral Interviewยท 60 min
- 4Practical Work Task Simulationยท 2 hours
- 5Senior Leader Meetingยท 45 min
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