💼 About This Role

You'll handle portfolio transfer inquiries via chat and email, guiding clients through the end-to-end process. Your work directly impacts client satisfaction and helps improve our tools. This role offers comprehensive training and career progression within a fast-growing fintech.

🎯 What You'll Do

• Handle client inquiries related to portfolio transfers via chat and email
• Guide clients through the end-to-end transfer process
• Investigate and resolve transfer issues for accurate execution
• Coordinate with internal teams like Transfer Operations
• Monitor pending cases and provide timely client updates

📋 Requirements

• English proficiency C1 or above
• Customer support experience 1+ year in tech/fintech
• Attention to detail and problem-solving skills
• Time-management and multitasking abilities

✨ Nice to Have

• Previous customer service or operations experience
• Familiarity with portfolio transfers or brokerage processes
• University degree in Finance, Business Administration or related field

🎁 Benefits & Perks

• 📚 Comprehensive training program on portfolio transfers
• 📈 Career progression opportunities within Transfers and other teams
• 💰 Generous remuneration package
• 🏖️ 25 days paid annual leave plus sports card and private health insurance
• 🏠 One work-from-home day per week

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Experience requirement vague (1+ year advantage, not mandatory)