🛠 Tech Stack

💼 About This Role

You'll provide empathetic technical support and customer success guidance to users of WordPress and WooCommerce. Your work ensures customers achieve their publishing and commerce goals while shaping support processes. This fully remote role offers autonomy, growth, and a chance to contribute to a mission-driven open-source ecosystem.

🎯 What You'll Do

• Deliver high-quality support via email, chat, and other channels.
• Troubleshoot technical issues with WordPress, WooCommerce, and plugins.
• Guide customers on platform features and best practices.
• Identify recurring pain points and suggest process improvements.
• Collaborate with cross-functional teams to advocate for customer needs.

📋 Requirements

• Hands-on experience with WordPress or WooCommerce beyond hobby use.
• Previous experience in customer support or technical support in SaaS.
• Strong technical troubleshooting and clear communication skills.
• Ability to work independently in a remote environment.

✨ Nice to Have

• Familiarity with AI tools and workflow automation.
• Multilingual communication skills.
• Additional expertise in eCommerce or process optimization.

🎁 Benefits & Perks

• 🏠 Fully remote work environment.
• 🌴 Open vacation policy.
• 📈 Career development opportunities across multiple functions.
• 🌍 Global team and mission-driven culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Culture fit interview· 45 min