🛠 Tech Stack

💼 About This Role

You'll design and operate lifecycle automation programs for a SaaS company, building systems that scale customer engagement across onboarding, adoption, renewal, and expansion. You'll own the engagement model for lower-tier customers, replacing manual account management with automated workflows.

🎯 What You'll Do

• Design lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior and product usage
• Develop customer health scoring frameworks using product, CRM, and support data
• Own automation within HubSpot and integrate product usage data

📋 Requirements

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, or RevOps
• Experience designing lifecycle automation programs from scratch
• Experience supporting 250+ customers across multiple tiers
• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)

✨ Nice to Have

• Experience with product analytics tools (e.g., Pendo)
• Experience using AI to design customer lifecycle workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/strategy presentation· 60 min