Description

You will manage complex orders for commercial-industrial customers, ensuring a seamless experience from sale to delivery. Responsibilities include confirming orders, coordinating approvals, responding to inquiries, and providing proactive updates to drive customer retention.

Requirements

• Experience with account or project management preferred
• Customer service skills from diverse fields
• Excellent written communication with proper grammar
• Minimum 45 WPM typing speed
• Comfortable with phone communication and thinking quickly

Responsibilities

• Confirm sales orders and coordinate approval/release processes
• Respond to emails and phone calls from customers
• Release shipments and provide proactive updates
• Manage multiple tasks without sacrificing accuracy
• Resolve conflicts and empathize with customers