🛠 Tech Stack

💼 About This Role

You'll lead forecasting and capacity planning to align service delivery with business goals. You will optimize workflows and improve operational efficiency across the services lifecycle. This role offers the chance to drive measurable impact in a people-focused culture.

🎯 What You'll Do

• Lead forecasting, capacity planning, and resource management initiatives.
• Drive operational efficiency by monitoring utilization and optimizing margins.
• Design and implement scalable professional services workflows.
• Develop reporting frameworks and KPI dashboards for data-driven decisions.

📋 Requirements

• 8+ years in Professional Services Operations or similar leadership roles.
• Proven expertise in forecasting, workforce planning, and operational scalability.
• Advanced analytical and problem-solving skills with reporting experience.
• Experience managing PSA platforms or workflow management systems.

✨ Nice to Have

• Proactive mindset with continuous improvement focus.
• Strong stakeholder management across cross-functional teams.

🎁 Benefits & Perks

• 💰 Competitive compensation and comprehensive healthcare.
• 📚 Professional development budget and learning opportunities.
• 🏖️ Dedicated wellness days and wellness initiatives.
• 🎉 Employee recognition and rewards programs.
• 🏢 Inclusive, collaborative and innovation-driven environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min