Tech Stack

Description

You will develop and maintain a deep understanding of the Salsify platform, providing excellent customer support while troubleshooting technical issues and escalating as needed. You'll gain e-commerce industry knowledge and collaborate with a global team to help customers succeed on the digital shelf.

Requirements

• 1+ years of customer-facing technical support experience
• Working knowledge of Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code
• Deep technical, analytical, and problem-solving skills
• Experience with standard support tools like Salesforce and Jira
• Fluent in English

Responsibilities

• Provide excellent customer support with clear and concise responses
• Triage, research, and prioritize issues using Salesforce and Jira
• Troubleshoot technical issues and escalate as needed
• Perform quality assurance on solutions
• Document processes and assist in training new team members