🛠 Tech Stack

💼 About This Role

You'll provide L1–L2 IT support for a global fully-remote team, troubleshooting laptops, SaaS tools, and network issues. You'll own tickets from request through resolution, contributing to continuous improvement of support workflows. This role offers hands-on experience with AI-first operations at a growing enterprise platform company.

🎯 What You'll Do

• Act as primary contact for IT support via ticketing system, chat, and email.
• Troubleshoot VPN, network, identity, and MDM issues.
• Triage, categorize, prioritize, and route tickets with clear updates.
• Document solutions and identify recurring problems for improvement.

📋 Requirements

• 3+ years IT helpdesk or equivalent experience.
• Experience supporting remote SaaS-driven environments with Windows/macOS.
• Strong troubleshooting and problem-solving skills.
• Clear communication in English with user-friendly explanations.

✨ Nice to Have

• Experience with MDM-managed environments.
• Supporting a fully remote global workforce across time zones.
• Additional languages beyond English.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min