🛠 Tech Stack

💼 About This Role

You'll manage inbound customer support requests across phone and digital channels, ensuring accurate logging and routing to relevant teams. You'll coordinate with field service teams on dispatching and scheduling activities. This role offers exposure to cross-functional service operations in a global support organization.

🎯 What You'll Do

• Receive and route inbound support requests to appropriate teams
• Enter, update, and track service calls in dispatch systems
• Coordinate field service schedules and assignments
• Serve as primary contact for service scheduling inquiries

📋 Requirements

• 1–3 years of experience in customer service or call center
• Strong verbal and written communication skills
• Excellent organizational skills with attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)

✨ Nice to Have

• Familiarity with call routing or ACD phone systems
• Experience with CRM platforms like Salesforce

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 💰 401(k) retirement savings plan
• 🏖️ Paid time off, sick leave, and holidays
• 🚗 Paid parking or transportation support
• 📚 Training and professional development

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 15 min