🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for IT support at Nebius, providing hands-on assistance for hardware, software, and networking issues in a fully on-site role. Your core impact will be ensuring smooth day-to-day technical operations for employees in Tel Aviv. This role stands out for its exposure to cutting-edge AI cloud infrastructure.

🎯 What You'll Do

• Serve as first point of contact for technical assistance via in-person, chat, email, or ticket.
• Log, categorize, and prioritize support requests in the IT ticketing system.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software.
• Assist with user account creation, password resets, and access permissions in Active Directory.

📋 Requirements

• 4+ years of service desk technical experience.
• Advanced troubleshooting skills in Azure, Microsoft 365, and enterprise applications like Slack and Jira.
• Hands-on experience with Jira or comparable service management systems.
• Technical documentation and knowledge base writing skills.

✨ Nice to Have

• Ability to exhaust all possible scenarios within access level when resolving issues.
• Proactive contribution to continuous service improvement projects.
• Experience building cross-functional relationships.

🎁 Benefits & Perks

• 💰 Competitive salary and comprehensive benefits package.
• 📈 Professional growth opportunities within Nebius.
• 🕒 Flexible working arrangements.
• 🤝 Dynamic and collaborative work environment that values initiative and innovation.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min