7h ago
Technical Support Engineer
India
full-timemid Remotesoftware
๐ Tech Stack
+2
๐ผ About This Role
You'll provide production support for Java and Scala backend systems in a remote-first environment. You'll investigate incidents using logs, metrics, and database queries to ensure reliability of API and event-driven architectures. This role offers exposure to AdTech integrations and cloud-native observability tools.
๐ฏ What You'll Do
- Provide technical application support for backend systems and APIs.
- Investigate production incidents using logs, metrics, and Kafka states.
- Troubleshoot API integrations, authentication flows, and external platform connectivity.
- Perform operational checks and remediation following runbooks.
- Document technical findings and incident summaries.
๐ Requirements
- 3+ years in application support, production support, or technical operations.
- Strong understanding of REST APIs and HTTP protocols.
- Hands-on experience with MongoDB, SQL, and PostgreSQL.
- Familiarity with Kafka or event-driven architectures.
โจ Nice to Have
- Knowledge of Scala and Java backend systems.
- Familiarity with CI/CD pipelines and Docker.
- Experience with observability tools like Kibana or Grafana.
๐ Benefits & Perks
- ๐ Fully remote work in India.
- ๐ป Modern backend technologies and cloud-native systems.
- ๐ค Collaborative international team environment.
- ๐ฐ Competitive compensation with performance bonuses.
- ๐ฅ Health insurance for you and family.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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