🛠 Tech Stack

💼 About This Role

You'll be the first dedicated Customer Engineer at Rally, owning technical onboarding and implementation for Enterprise accounts. Your work will free the product team from technical consulting load and accelerate Enterprise onboarding. You'll join a highly collaborative, user-obsessed CX team and help define the playbook for this function.

🎯 What You'll Do

• Own technical onboarding and implementation for large Enterprise accounts
• Serve as primary technical expert on the CX team
• Partner with Sales in pre-sales conversations to close deals
• Build and ship lightweight internal CX tooling

📋 Requirements

• Senior technical ownership: commanded Enterprise customer calls solo
• Hands-on technical depth: built integrations with APIs and SSO
• AI-native by default: uses Cursor, Claude, and agents daily
• B2B SaaS background: prior experience as Solutions Engineer or TAM

✨ Nice to Have

• CRM experience (Salesforce, HubSpot, etc.)
• Experience at data integration or API-first SaaS companies

🎁 Benefits & Perks

• 💰 Competitive salary with equity
• 🏠 Remote-first work environment
• 🤝 In-person onsites for team connection
• 🚀 High ownership from day one

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 45 min
3. 3Onsite Interview· 3 hours