💼 About This Role

You'll join the Digital Client Success team as an escalation point for customers with our Social suite of products. You'll drive successful outcomes for a high-growth self-service segment. This role offers a chance to shape client strategies at a leading SaaS company.

🎯 What You'll Do

• Monitor and resolve client and internal requests for the Vibe product portfolio.
• Act as program success expert to educate and guide clients.
• Provide best practices for maximizing value from their social program.
• Assess client health proactively to inform outreach and renewal strategy.

📋 Requirements

• 1+ years of experience in a client-facing role.
• Knowledge of social media platforms including Instagram and TikTok.
• Skillful in time management and organizational systems.
• High level of comfort with Microsoft and Google suites.

✨ Nice to Have

• Experience in SaaS or technology industry.
• Familiarity with user-generated content strategies.
• Background in supporting self-service or SMB clients.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work environment.
• 📈 Career growth opportunities in a global company.
• 🏥 Health insurance coverage (likely provided).
• 💻 Remote collaboration tools and resources.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 60 min
4. 4Offer· 15 min