🛠 Tech Stack

💼 About This Role

You'll lead and develop a team of 7 Customer Success Managers at MedScout, a MedTech revenue acceleration platform. Your impact will be building a high-performing team that drives customer value and renewals. This is your chance to shape the CS function from the ground up.

🎯 What You'll Do

• Manage, coach, and develop 7 CSMs through 1:1s and reviews
• Enable CSMs to run strategic QBRs and champion development
• Identify capacity issues and partner cross-functionally
• Own CS operations including workflows, playbooks, and forecasting

📋 Requirements

• 5+ years experience managing Customer Success or similar teams
• Experience in vertical SaaS
• Track record of driving customer value as strategic partner
• Proven ability to build or improve CS processes and playbooks

✨ Nice to Have

• Healthcare, life sciences, or medical device experience
• Experience with Vitally or similar CS platforms

🎁 Benefits & Perks

• 💰 Competitive salary based on experience
• 🏠 $500 home office setup budget
• 🏥 Fully covered healthcare with vision, dental, 401k
• 🌍 Remote first culture with quarterly on-sites
• 📚 Generous L&D budget and tools

📨 Hiring Process

Intro call with Head of People, 60-min Zoom with Head of CS, 60-min Case Study