🛠 Tech Stack

💼 About This Role

You'll join the team delivering first-line technical support to enterprise customers at a leading AI video platform. You'll assist with technical investigations, resolve platform issues, and develop your technical skills while collaborating with experienced specialists. This is a great opportunity to advance your career in a fast-paced SaaS company.

🎯 What You'll Do

• Provide first-line technical support to enterprise customers via live chat
• Gather and document issue details, creating accurate cases
• Apply standard troubleshooting techniques under senior guidance
• Escalate complex issues to specialists with diagnostic details

📋 Requirements

• 1 to 3 years of technical support or helpdesk experience
• Strong interest in software troubleshooting and customer outcomes
• Clear communication of technical concepts to non-technical users
• Organized with analytical and problem-solving skills

✨ Nice to Have

• Basic understanding of SaaS platforms and web technologies
• Familiarity with browser developer tools and ticketing systems like Intercom or Jira
• Awareness of SSO concepts and authentication flows