💼 About This Role

You'll serve as a strategic advisor for enterprise customers using Hive's AI solutions, ensuring successful adoption and growth. Your core impact is driving customer outcomes through cross-functional collaboration and proactive relationship management. This role stands out with exposure to cutting-edge AI technology and the opportunity to shape customer experience at a fast-growing company.

🎯 What You'll Do

• Own post-sales relationships with key enterprise customers, including monthly check-ins and quarterly reviews
• Partner with customers to define success metrics, KPIs, and adoption strategies
• Lead customer onboarding and implementation to achieve measurable business value
• Resolve urgent technical support tickets and ensure proactive communication with stakeholders

📋 Requirements

• Bachelor's degree in mathematics, engineering, or related technical field
• 3+ years of experience in a client-facing role with enterprise accounts
• Prior experience in Customer Success, Technical Account Management, or professional services at a SaaS company
• Strong technical acumen with ability to understand APIs, data workflows, and integrations