1d ago
Senior Client Success Manager
New York
โจ $110k-$140k / yearest.
full-timesenior Remotefinance
๐ Tech Stack
๐ผ About This Role
You'll be pivotal in fostering strong relationships with client accounts in the Banking & Insurance vertical. Your core impact is managing ongoing relationships and ensuring delivery of value-added solutions that drive revenue growth. This role offers the chance to make a lasting impact on how clients leverage data and analytics for decision-making.
๐ฏ What You'll Do
- Serve as single post-sales support contact for customers.
- Coordinate with Delivery, Onboarding, Implementation, and Customer Service teams.
- Conduct Customer Value Touchpoints to document use cases and KPIs.
- Identify and facilitate customer training needs for diverse portfolio.
๐ Requirements
- 5+ years experience in sales, client service, or account management.
- Proficient in SFDC, KPI, and BI Portal applications.
- Strong knowledge of enterprise product line related to business unit solutions.
- Bachelor's degree required.
โจ Nice to Have
- Master's degree and certifications preferred.
- 3-5 years of project management experience.
๐ Benefits & Perks
- ๐๏ธ Generous PTO that increases with tenure.
- ๐ถ Up to 16 weeks fully paid parental leave after one year.
- ๐ Education assistance and extensive training resources.
- ๐ฐ 401(k) plan with company matching.
- ๐ฅ Comprehensive medical, dental, and vision insurance.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Behavioral Interviewยท 60 min
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