Tech Stack

Description

You will provide phone and email support for POS software and hardware, becoming a product expert and helping customers run their stores. Troubleshoot technical problems in Windows, SQL Server, PC hardware, printers, and network devices while maintaining lab environments and documentation.

Requirements

• Experience with PC hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent customer service skills
• Advanced knowledge of Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with network protocols, switches, and firewall configuration

Responsibilities

• Resolve customer issues via phone and email within SLA
• Maintain lab environments to test software updates and replicate issues
• Maintain documentation for products and training
• Troubleshoot Windows OS, SQL Server, PC hardware, printers, cash drawers, scanner scales, and network firewalls