🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth. You'll scale renewal processes and improve predictability, collaborating across teams for operational excellence. This highly visible role directly influences long-term growth.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention and revenue
• Build scalable renewal processes to increase efficiency and predictability
• Lead and mentor a high-performing global renewals team
• Own the full renewal motion for annual and multi-year contracts

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations
• Proven ability to lead high-volume renewal operations in a subscription-based business
• Experience managing globally distributed teams, especially offshore
• Strong analytical skills and proficiency in forecasting large renewal portfolios

✨ Nice to Have

• Experience with automation and CRM tools
• Process design expertise

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📈 Professional development and career growth opportunities
• 💰 Performance-based bonus structure and competitive salary
• 🏥 Health insurance and wellness programs
• 🌍 Inclusive workplace culture focused on diversity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Offer· 30 min