💼 About This Role

You'll lead customer onboarding and implementation projects for a SaaS platform in financial crime compliance. You'll act as the link between customers and delivery teams, ensuring smooth translation of requirements into solutions. This role offers remote flexibility and autonomy in a fast-paced environment.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers
• Translate customer needs into configuration plans and workflows
• Coordinate across customer success, technical, and product stakeholders
• Configure the SaaS platform for each customer use case

📋 Requirements

• Proven experience in implementing B2B SaaS or technical enterprise software
• Ability to manage ambiguous projects and convert complex requirements into execution plans
• Experience working cross-functionally with technical teams like solutions engineers
• Strong organizational and project management skills

✨ Nice to Have

• Experience in financial crime or compliance domain
• Experience with remote-first distributed teams

🎁 Benefits & Perks

• 💻 Fully remote work with flexible hours
• ⏰ Contract role with competitive hourly compensation
• 🚀 High-impact role shaping customer onboarding experiences
• 🤝 Collaborative remote-first work culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min

🚩 Heads Up

• Contract role at only 20 hours per week may not be stable
• No explicit salary range listed
• Role combines project management with hands-on configuration, possibly two roles in one