Description

As a Support Specialist, you'll be the first point of contact for customers needing assistance, handling requests from general education to hardware/software investigation. You'll troubleshoot and resolve issues for hospitality customers, working with a global 24x7 team across APAC, EMEA and NOAM.

Requirements

• Previous customer service and/or technical support experience
• Strong attention to detail and focus on exceptional customer experience
• Excellent verbal and written communication skills in German and English
• Basic experience with common platforms: iOS, Android, OSX, Windows

Responsibilities

• Provide enthusiastic, positive and knowledgeable customer interactions via phone, chat and email
• Use troubleshooting techniques to identify and resolve customer issues promptly
• Document, track and resolve interactions within customer support platforms
• Assist with identification, reproduction and escalation of product issues to QA team
• Advocate and promote improvements to products and services