🛠 Tech Stack

💼 About This Role

You'll lead a team to uphold service level objectives for a cloud-native banking platform at a $2B-valued fintech. Your core impact is ensuring production stability and driving SLO adherence in a high-stakes 24x7 SaaS environment.

🎯 What You'll Do

• Drive SLO adherence through advanced metric monitoring and error budgets.
• Ensure immediate alert acknowledgment and escalate to SRE teams.
• Coordinate standard deployments across sites following SRE sign-off.
• Mentor staff on SLO-driven decision-making and audit alert workflows.

📋 Requirements

• 6-8 years in operations support or reliability operations
• 2+ years in supervisory roles managing 24x7 teams
• Proficiency in monitoring tools (Prometheus, Grafana, Splunk, PagerDuty)
• Bachelor's degree in IT or related field

✨ Nice to Have

• Familiarity with ITIL frameworks and SRE principles
• Experience with cloud platforms (AWS, Azure, GCP)
• Relevant IT certifications (e.g., ITIL Foundation)