💼 About This Role

You'll oversee service delivery process improvements and partner with cross-functional teams to ensure projects meet deadlines and budgets. Your leadership directly impacts customer satisfaction and team performance.

🎯 What You'll Do

• Oversee process improvements and develop service delivery policies and tools
• Ensure projects are on-time, within budget, and achieve high customer satisfaction
• Partner with Sales and Sales Ops to align resources with demand
• Report on staffing, utilization, project health, and financial performance

📋 Requirements

• 7+ years of management experience in Professional or Technical Services
• Experience with software/hardware implementation or consultative roles
• Ability to use data to analyze results and make data-driven decisions
• Experience recruiting, coaching, and developing team members

✨ Nice to Have

• Experience collaborating with international teams
• Background in building out new service capabilities for growth

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏡 Remote work opportunity
• 📈 Professional development opportunities
• ❤️ Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min