🛠 Tech Stack

💼 About This Role

You'll be part of a high-performing, collaborative team at WeTravel, helping multi-day and group tour operators streamline bookings and payments. You'll own the customer experience from onboarding to ongoing support, contributing to a growing market and high-impact initiatives. This onsite role in Sydney offers high autonomy and visibility, with close collaboration across engineering, product, and sales.

🎯 What You'll Do

• Respond to customer questions via email, chat, and calls with empathy.
• Educate users about the product and help them achieve their goals.
• Troubleshoot issues and escalate bugs or technical challenges.
• Create or update help center articles and internal support documentation.

📋 Requirements

• 4+ years experience in customer support, ideally in SaaS.
• Strong English proficiency (C1 or higher).
• Experience with support platforms such as Intercom or Zendesk.
• Hands-on experience collaborating with engineers to investigate bugs.

✨ Nice to Have

• Spanish fluency.
• Experience with fintech or travel industry.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO - generous Time to Recharge policy.
• ✈️ Amsterdam Program - visit HQ for 2-4 weeks annually.
• 💼 Flexible work - min 2 days in office with 3 remote days.
• 👶 Paid family leave - extensive coverage.
• 💻 Cutting-edge equipment and tools provided.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min