🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of clinic partners, driving adoption and long-term retention for a healthtech platform. You'll monitor customer health, proactively engage at-risk accounts, and collaborate with Sales to ensure smooth transitions. This role offers the chance to shape scalable success programs in a backed-by-VC startup.

🎯 What You'll Do

• Manage portfolio of Tier 2 and Tier 3 clinic partners
• Monitor customer health signals like ordering frequency and engagement
• Proactively reach out to customers showing reduced activity
• Support clinics in placing repeat orders and maximizing platform value

📋 Requirements

• 2-5 years experience in Customer Success, Account Management, or Client Services
• Experience managing a portfolio of B2B customers
• Comfortable using CRM systems and tracking customer health metrics
• Proactive mindset with focus on identifying and solving customer challenges

✨ Nice to Have

• Experience with healthcare providers, clinics, or medical practices
• Experience supporting SaaS platforms, marketplaces, or ordering systems

🎁 Benefits & Perks

• 💰 Performance-based incentives
• 🏥 Health benefits
• 📈 Company options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min