🛠 Tech Stack

💼 About This Role

You'll analyze and resolve complex hardware failures across GPU, CPU, and server environments at a leading cloud infrastructure company. Your core impact is improving RMA processes and vendor interactions to ensure system reliability and continuous improvement. You'll work with the latest technologies and drive resolutions for never-before-seen issues.

🎯 What You'll Do

• Analyze GPU/CPU hardware failures using system logs and performance data.
• Perform advanced troubleshooting across hardware, firmware, and OS layers.
• Serve as technical liaison with hardware vendors for diagnostics and resolutions.
• Coordinate on-site hardware remediation activities based on technical analysis.

📋 Requirements

• Bachelor's degree in Business, Supply Chain, Engineering, or related field.
• 3–5 years of experience managing RMA processes or hardware logistics.
• Experience using Jira to manage and track technical issues.
• Experience diagnosing and troubleshooting hardware issues in a data center environment.

✨ Nice to Have

• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Experience with microcloud or distributed infrastructure environments.
• Experience with Confluence and vendor support portals.

🎁 Benefits & Perks

• 🏖️ Medical Insurance Stipend paid annually
• 💰 Generous Leave Policy + 1 month paid sabbatical every 5 years
• 💻 Remote Office Setup reimbursement first year, quarterly thereafter
• 📚 Professional Development Reimbursement
• 🏋️ Fitness Membership Reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Round· 45 min