💼 About This Role

You'll define the customer's experience through service, focus, and participation at a veterinary emergency hospital. You'll provide compassionate guidance during stressful situations and ensure a seamless care experience. This role offers unparalleled opportunities for learning and growth.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent calls to a doctor
• Create personalized experiences and find creative ways to say yes
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in a veterinary or medical setting
• Demonstrated high emotional intelligence

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Health and wellness benefits starting day one, including therapy access
• 📚 $2,500/year travel stipend for continuing education
• 👶 12 weeks paid parental leave at 100% salary
• 🩺 Clinical student loan repayment program