about 3 hours ago

Student Service Lead

Rwanda
full-timesenioreducation

Description

You will lead a team providing essential support services to ALU students, covering housing, meals, immigration, financial aid, and scholar liaison. Your work ensures students have the resources to succeed and thrive in a transformative learning environment.

Requirements

  • Master's degree in Student Affairs, Higher Education Administration, or related field.
  • Minimum 5 years of experience in student services, with at least 2 years in a leadership role.
  • Demonstrated experience in housing, meals, immigration, financial aid, or scholar liaison.
  • Strong understanding of student development theory and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

  • Lead and mentor team members, delegating tasks and fostering a collaborative environment.
  • Oversee student housing operations including applications, assignments, and facility coordination.
  • Coordinate meal services with catering providers to ensure nutritious and culturally diverse options.
  • Guide students through visa and permit processes and ensure immigration compliance.
  • Administer financial aid programs including scholarships, grants, and loans.
  • Manage scholarship programs, monitor scholar progress, and liaise with sponsors.
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