💼 About This Role

You'll join our Customer Support team as a product expert, troubleshooting complex issues for private equity customers using our software. You'll build strong B2B relationships and collaborate cross-functionally to deliver great customer experiences. This role is a starting point for growth into Customer Success, Technical Consulting, Sales, or Customer Enablement.

🎯 What You'll Do

• Deliver technical assistance via phone, email, and chat
• Build knowledge of software and private markets industry
• Develop customer relationships as a trusted advisor
• Collaborate with CSMs, PMs, and Engineers on solutions

📋 Requirements

• Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related preferred)
• 2+ years professional experience in relevant setting
• Excellent written and verbal communication skills
• Strong troubleshooting, problem-solving, and analytical ability

✨ Nice to Have

• Team-first attitude and high empathy
• Strong technical aptitude and desire to learn

🎁 Benefits & Perks

• 🏖️ Flex Time Off plus company-paid holidays
• 🏥 Health, dental, and vision care for you and family
• 💰 401k retirement savings plan
• 📚 Annual professional development stipend
• 🖥️ Allowance to customize work and tech setup at home