🛠 Tech Stack

💼 About This Role

You'll deliver exceptional enterprise support for AI-native legal tech platform Legora. You'll solve complex issues for top-tier law firms and shape the support function at a high-growth company.

🎯 What You'll Do

• Own and resolve customer issues end-to-end for enterprise clients
• Communicate technical concepts clearly to demanding legal professionals
• Identify recurring issues and collaborate with Product and Engineering
• Build and maintain help documentation and FAQs

📋 Requirements

• B2B customer support experience handling complex issues
• Proven track record of delighting demanding professional clients
• Experience with support tools like Intercom or Zendesk
• Technically curious and quick to learn new software

✨ Nice to Have

• Background in SaaS, AI, or legal tech environments

🎁 Benefits & Perks

• 💰 Competitive salary $161.5K–$218.5K plus equity
• 🏖️ Flexible PTO
• 📚 Learning and career growth in high-growth environment
• 🤝 Inclusive culture and equal opportunity employer