💼 About This Role

You'll lead the Complaint Resolution Team, managing complaint response processes for a global investment firm. You'll ensure regulatory compliance, analyze trends, and implement process improvements. This role offers the opportunity to shape compliance strategy at a leading firm.

🎯 What You'll Do

• Ensure quality and completeness of complaint responses before issuance
• Monitor, track, and analyze complaint trends; produce monthly root-cause reports
• Train and mentor team members on products, policies, and procedures
• Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints

📋 Requirements

• 5+ years in life insurance and annuities
• Compliance and operational expertise
• Exceptional written and verbal communication skills
• Bachelor's degree or equivalent experience

✨ Nice to Have

• Strategic mindset and ability to influence outcomes
• Experience with regulatory complaints resolution
• Strong organizational and analytical abilities

🎁 Benefits & Perks

• 💰 Discretionary bonus based on individual and team performance
• 🏖️ Competitive base salary range $140,000-$170,000
• 🏢 Equal opportunity employer with reasonable accommodations

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min

[email protected]