Tech Stack

Description

As a Customer Success Manager at Proconex, you will serve as the trusted advisor for industrial manufacturing clients, driving adoption and value realization of our software solutions through onboarding, training, and strategic relationship management.

Requirements

• 3–5 years B2B software sales experience in process industries
• Familiarity with operational workflows in oil & gas, chemicals, life sciences, or manufacturing
• Proven track record of meeting or exceeding sales targets
• Strong communication skills and cross-functional collaboration
• Proficiency with CRM and sales enablement tools

Responsibilities

• Lead customer onboarding and deliver training to drive early adoption
• Build strategic relationships with key stakeholders and channel partners
• Monitor product usage and identify opportunities for increased adoption
• Drive retention through proactive engagement and strategic planning
• Leverage analytics to assess customer health and prepare business reviews