🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for technical support inquiries, bridging the gap between customers and engineering teams. You'll troubleshoot and debug issues using browser developer tools and API testing tools, ensuring smooth onboarding and customer satisfaction. This role offers the chance to shape the support team's success in a fast-growing travel tech company.

🎯 What You'll Do

• Act as first point of contact for technical support inquiries
• Troubleshoot and debug issues for prompt resolution
• Support onboarding with connectivity and technical challenges
• Liaise with team leads and product owners on potential issues

📋 Requirements

• 2+ years in technical support, preferably in a SaaS environment
• Proficiency with browser developer tools for debugging web applications
• Solid understanding of APIs, JSON, and data flow troubleshooting
• Basic SQL knowledge for investigating data-related issues

✨ Nice to Have

• Experience with property management systems or hospitality tech tools
• Exposure to monitoring tools for platform connectivity
• Familiarity with AI-driven tools for customer support automation

🎁 Benefits & Perks

• 📅 Flexible Paid Time Off
• ✈️ Travel Experience Perk
• 🧘 Annual Wellness Perk
• 🚆 Commuter Perk
• 🎓 Learning Allowance