🛠 Tech Stack

💼 About This Role

You'll provide best-in-class support to paid customers, resolving issues and collaborating with cross-functional teams. You'll reproduce and troubleshoot technical problems while improving internal documentation and workflows. This is a 12-month contract with potential for conversion.

🎯 What You'll Do

• Provide support to paid customers via ticket system.
• Reproduce issues and file software defects with Engineering.
• Create and maintain internal knowledge libraries.
• Participate in on-call rotation for after-hours support.

📋 Requirements

• 2+ years of technical support or customer service experience.
• Native fluency in Korean.
• Fluent communication in English.
• Strong analytical and debugging skills.

✨ Nice to Have

• Experience with Zendesk or similar ticketing system.
• Previous experience supporting an early-stage market.
• Experience troubleshooting SSO, SAML, or APIs.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💻 Remote/hybrid work
• 📚 Learning budget