💼 About This Role

You'll serve as the primary point of contact for homeowners in default, managing loss mitigation and foreclosure processes to prevent foreclosures. You'll evaluate eligibility for mortgage assistance and negotiate workout plans, directly impacting homeowners' financial well-being.

🎯 What You'll Do

• Complete assigned queues in a timely manner
• Communicate with clients regarding delinquent borrowers and default milestones
• Respond to homeowner and investor inquiries within SLA and regulatory guidelines
• Evaluate homeowners' eligibility for mortgage assistance plans
• Negotiate and draft workout agreements and loss mitigation plans

📋 Requirements

• 1+ years of experience in collections or loss mitigation
• High school diploma or GED equivalent required
• Previous experience in mortgage servicing or default servicing
• Previous experience in GSE servicing including loan modifications and forbearances

✨ Nice to Have

• Experience with escalated delinquent accounts
• Foreclosure or bankruptcy experience
• Bilingual proficiency in Spanish and English

🎁 Benefits & Perks

• 💰 Competitive salary with 401(k) 4% match
• 🏖️ 17 days PTO plus 5 sick days and 11 holidays
• 🏥 Comprehensive medical, dental, vision with low costs
• 🍩 Office snacks, drinks, and Bagel Fridays
• 👶 12 weeks fully paid baby bonding time for all parents

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min