🛠 Tech Stack

💼 About This Role

As a Support Specialist, you'll help Restaurant365 customers resolve issues via tickets, chat, and phone. You'll guide them through workflows, troubleshoot common problems, and escalate complex cases. This role thrives in a fast-paced, high-volume support environment.

🎯 What You'll Do

• Support customers via tickets, live chat, and outbound phone calls.
• Troubleshoot common issues using support tools and knowledge base.
• Manage personal ticket queue while meeting SLA and quality expectations.
• Participate in live chat rotations and suggest documentation improvements.

📋 Requirements

• 1+ year in customer support, help desk, or call-center environments (SaaS preferred).
• Strong English communication skills (written and verbal).
• High attention to detail and strong time management skills.
• Comfort using ticketing systems, chat tools, and phone support workflows.

✨ Nice to Have

• Experience supporting SaaS business software (ERP/accounting/inventory tools a plus).
• Restaurant industry experience.
• Bachelor's degree in business, finance, accounting, or related field.

🎁 Benefits & Perks

• 🏥 Health Insurance
• 🦷 Dental Insurance
• 👁️ Vision Insurance
• 🍽️ Meal Allowance
• 🌐 Monthly Internet & Electricity Stipend