💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring successful adoption and value realization. You'll act as a trusted partner, translating business needs into system configurations while collaborating with Sales, Customer Success, and Engineering teams. This role offers fully remote work and a chance to shape first impressions in a fast-paced, collaborative environment.

🎯 What You'll Do

• Lead end-to-end onboarding and implementation processes
• Conduct platform walkthroughs and guide setup
• Manage customer data migration for accuracy
• Collaborate with Sales, Support, and Engineering teams

📋 Requirements

• 1–2 years of experience in customer onboarding or implementation
• Strong project management skills to manage multiple customers
• Experience working with senior decision-makers
• Ability to quickly learn and explain SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred
• Familiarity with CRM systems
• Process improvement orientation

🎁 Benefits & Perks

• 💻 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💰 Competitive base salary aligned with experience
• 🧠 Mental health support and counseling services
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Project Assessment· 60 min