🛠 Tech Stack

💼 About This Role

You'll provide tier 1 IT support for the 66th Air Base Group at Hanscom AFB. You'll troubleshoot hardware/software issues, manage tickets, and maintain classified/unclassified systems. This role supports a critical Air Force mission and requires a Secret clearance.

🎯 What You'll Do

• Create and update tickets immediately on customer contact
• Handle daily maintenance and monitoring of managed hardware/software
• Support voice issues including VoIP and SIP services
• Staff rotating help desk phone shifts

📋 Requirements

• Secret DoD Security Clearance
• CompTIA Security+ certification (valid day one)
• High School Diploma and 1-5 years of experience
• Proficiency with Windows 10 and Active Directory

✨ Nice to Have

• CompTIA A+ and Network+ certifications
• ITIL certification
• Experience with Dameware remote support

🎁 Benefits & Perks

• 🏖️ Top Workplace recognition by Washington Post
• 💼 Service-Disabled Veteran-Owned business culture
• 📈 Employee engagement survey-driven improvements
• 🛡️ Federal IT project experience

🚩 Heads Up

• Seemingly disparate responsibilities: help desk, classified systems, and encryption support in one role
• Requires Secret clearance but mentions waiver possible if background check shows potential, which is ambiguous