💼 About This Role

You'll support a portfolio of customers to ensure they onboard successfully and achieve measurable value from the Trustpilot platform. You are accountable for driving strong Business Adoption and Gross Renewal Rate within a structured portfolio. This role offers rich learning and development through the Trustpilot Academy.

🎯 What You'll Do

• Lead post-sale onboarding and setup for new customers.
• Drive measurable Business Adoption across your portfolio.
• Achieve high Gross Renewal Rate by maintaining customer health.
• Proactively identify risks and execute recovery actions.

📋 Requirements

• Prior experience in customer success, account management, or support in SaaS.
• Proven ability to drive product adoption and retention results.
• Technically confident to guide customers through setup and best practices.
• Strong communication and relationship-building skills.

✨ Nice to Have

• Understanding of digital advertising/search marketing industry.

🎁 Benefits & Perks

• 💰 Competitive base salary $65,000-$75,000 per year.
• 🏖️ 20 vacation days + 2 personal days + 10 paid holidays per year.
• 🏥 Full health insurance coverage.
• 💼 401k matching up to 4% of base salary.
• 🧘 Headspace access and Employee Assistance Plan.