Tech Stack

Description

As an Enterprise Customer Success Manager at Canonical, you will onboard new customers, manage a portfolio of accounts, and collaborate with internal teams to ensure customer satisfaction and retention. You will drive adoption of Canonical's open-source products and identify growth opportunities while advocating for customer needs.

Requirements

• Native French level and excellent English
• 5+ years work experience with strong IT background, including projects in Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
• Excellent presentation skills
• Experience building and improving internal processes
• Knowledge of agile methodologies

Responsibilities

• Onboard new customers to Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications
• Coordinate complex projects with developers, IT managers, and decision makers
• Develop engagement plans with Sales, Field Engineering, and Support to fulfill customer objectives
• Manage a portfolio of customers in a geographic region, identifying growth opportunities and renewal risks
• Serve as customer advocate influencing product roadmaps, documentation, and processes