🛠 Tech Stack

💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring successful adoption and value realization. You'll act as a trusted partner, translating business needs into effective system configurations and collaborating with Sales, CS, and Engineering teams. This role combines technical understanding with relationship-building in a fast-paced environment.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct detailed platform walkthroughs and guide setup and configuration
• Manage customer data migration and ensure accuracy and completeness
• Log customer needs and feedback using CRM systems

📋 Requirements

• 1–2 years of experience in customer onboarding or implementation
• Strong project management and organizational skills
• Experience working with clients across different levels including senior decision-makers
• Ability to quickly learn and explain technical products or SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred
• Experience in cross-functional collaboration
• Analytical mindset with process improvement orientation

🎁 Benefits & Perks

• 💻 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💰 Retirement savings support with employer contributions
• 🧘 Wellness benefits including monthly allowance and mental health support
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 1 hour