💼 About This Role

You'll define and lead the long-term strategy and roadmap for unified customer portals and internal digital tools ecosystems. Drive AI-enabled digital experiences to improve customer satisfaction and operational efficiency, while aligning cross-functional teams around shared digital priorities. This high-impact leadership role sits at the intersection of technology, customer experience, and enterprise strategy.

🎯 What You'll Do

• Define long-term strategy and roadmap for unified portals and digital tools.
• Drive digital transformation initiatives for customer experience and efficiency.
• Align cross-functional teams around shared digital priorities.
• Establish governance frameworks and consistent user journey experiences.
• Lead development of AI-enabled experiences and workflow automation.

📋 Requirements

• 12+ years in digital product management or platform strategy.
• Proven track record in large-scale digital transformation or portal consolidation.
• Strong understanding of networking technologies or cloud-managed platforms.
• Experience driving AI-enabled digital experiences and automation workflows.

✨ Nice to Have

• Experience with persona-based design and entitlement-aware digital experiences.
• Advanced education or certifications in related field.

🎁 Benefits & Perks

• 💰 Competitive base salary $170k-$412.5k plus variable incentive compensation.
• 🏥 Comprehensive health, wellness, and financial benefits.
• 🏡 Flexible remote work environment with work-life balance support.
• 📈 Career development programs and leadership development resources.
• 🌍 Opportunity to work on enterprise-scale digital transformation with global impact.

📨 Hiring Process

Estimated timeline: 3-6 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Strategy Interview· 60 min
4. 4Executive Interview· 45 min