Director, Customer Success - Industrial at Jobs at Relay — CareerPair

3h ago

Director, Customer Success - Industrial

Raleigh, NC

full-timedirectorindustrial technology

Description

You will build and scale the Customer Success function for Relay's Industrial sector, leading a team to drive value realization and expansion across mid-market to enterprise accounts. Your mission is to design customer journeys that fuel revenue growth and strengthen account-based sales motions in a high-growth environment.

Requirements

Proven track record leading teams through complex industrial hardware and software lifecycles
Experience building a new sector into a scalable, data-driven operation
Strong commercial negotiation and account-based sales motion capabilities
Ability to operate at both strategic and tactical levels

Responsibilities

Hire and develop a high-performance team of CS Managers and Specialists
Design and iterate on scalable customer lifecycle playbooks for Industrial segments
Build deep command of Industrial segments and nurture executive-level relationships
Own delivery of team OKRs and revenue targets

Jobs at Relay

Relay is a cloud-based technology platform that helps frontline teams improve communications, employee safety, and their productivity. Relay enables frontline teams to digitally transform their operations by replacing outdated traditional radios and panic buttons with modern cloud-connected solutions that can bring the power of software and AI to frontline teams. With Relay, your entire team can stay connected, no matter what language they speak, what device they carry, or where they are located. Why Join Relay? Make a Tangible Impact in a mission driven organization : Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already powered over 2.5 billion messages and supported countless desk-less workers. Be Part of a Winning Team : We're not just growing - we're recognized as a leader in our field. Relay has been honored for its rapid growth in the Inc. 5000, Deloitte Fast 500, and recently named NC Tech's North Carolina- based Company of the Year. We benchmark well against SaaS leaders across all of our KPIs, including revenue growth, customer retention, CAC efficiency, LTV, and various other important metrics. Led by Proven Entrepreneurs: Our veteran executive team has worked closely together…

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