🛠 Tech Stack

💼 About This Role

You'll lead CX operations for tem's Onboarding and Service Engine, designing scalable processes and automations. Your work will directly reduce manual effort and improve customer outcomes in a company rebuilding global energy transactions. You'll collaborate across Product and Engineering to build reliable operational systems.

🎯 What You'll Do

• Maintain and monitor core workflows and systems for reliability and scale.
• Build operational automations that route work and reduce manual effort.
• Design triage protocols for efficient customer query resolution.
• Partner with Product to remove recurring customer friction points.

📋 Requirements

• Background in Support Operations or CX Operations.
• Hands-on experience with CX platforms (Intercom or similar) and automation tooling (n8n, Retool).
• Confidence with CRM tools, ideally HubSpot.
• Strong systems thinking with ability to make clear tradeoff decisions.

✨ Nice to Have

• Experience mentoring junior team members.
• Familiarity with agentic systems and AI-driven workflows.
• Background in energy or regulated industries.

🎁 Benefits & Perks

• 📈 Stock options for ownership in the mission.
• 🏖️ 25 days holiday plus public holidays and birthday off.
• 🌍 Remote first and flexible working with no internal meetings on Fridays.