💼 About This Role

You'll be the go-to person for guest inquiries, handling everything from booking modifications to local recommendations. You'll balance online guest communication with face-to-face interactions at our property, ensuring a seamless and consistent service experience.

🎯 What You'll Do

• Manage guest tickets via phone, email, and WhatsApp
• Guide guests through check-in process in person
• Handle guest requests and emergencies efficiently
• Collaborate with team for seamless operations

📋 Requirements

• Strong communication skills in English and Italian
• Comfortable with various communication tools and platforms
• Excellent problem-solving skills
• Ability to work rotating shifts including weekends

✨ Nice to Have

• Proficiency in additional languages
• Previous experience in hospitality

🎁 Benefits & Perks

• 🛍️ Complimentary stay to experience the Numa lifestyle
• 👫 Inspiring team-building events with a global community
• 🌟 Professional growth opportunities in a fast-paced environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3On-site interview· 1 hour