🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, acting as a trusted advisor to drive retention and growth. You'll lead Mutual Success Plans tied to measurable outcomes and conduct regular business reviews to demonstrate ROI. This role is central to identifying expansion opportunities and ensuring long-term customer satisfaction in a remote-first environment.

🎯 What You'll Do

• Own a portfolio of high-value enterprise accounts focusing on retention and growth.
• Lead development of Mutual Success Plans tied to measurable outcomes.
• Conduct regular business reviews and demonstrate ROI to stakeholders.
• Identify expansion opportunities based on customer insights.

📋 Requirements

• 7+ years in Customer Success or related client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Experience in creating success plans and leading business reviews.
• Technical aptitude for product architecture and reporting.
• Proficiency in CRM tools and remote meeting software.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance
• 🏥 Comprehensive healthcare benefits
• 💰 Bonus incentives based on performance
• 🏦 401(k) matching for financial growth
• 🐾 Pet insurance to support your furry friends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Role mixes customer success, account management, and sales responsibilities.
• Requirement for 7+ years experience may be high for typical CSM roles.
• Vague description of growth opportunities and metrics.