💼 About This Role

You'll join an international team providing frontline technical support across multiple products and communication channels. Your core impact will be troubleshooting customer issues while maintaining high service standards. This role offers state-of-the-art technology and a clear career path.

🎯 What You'll Do

• Troubleshoot product, account, and workflow issues via email, chat, and phone
• Document customer interactions, steps, and resolutions accurately
• Manage assigned ticket queues and ensure timely follow-up
• Escalate complex issues to senior team members when needed

📋 Requirements

• 1+ year of customer support or technical support experience
• Portuguese and English fluency (verbal and written)
• Ability to manage multiple priorities in a fast-paced environment

✨ Nice to Have

• Experience with SaaS support or retail service
• Familiarity with ticketing systems and remote support tools

🎁 Benefits & Perks

• 🏥 Healthcare allowance
• 🏠 Home office allowance
• 📚 Learning & development opportunities
• 🔄 Career path internally
• 🏝️ Hybrid or remote working model

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week