💼 About This Role

You'll lead multi-market service delivery operations for a health technology company, overseeing large distributed teams across the US. You will drive operational excellence through automation, standardization, and scalable strategies. This executive role offers high visibility and direct impact on healthcare data accessibility nationwide.

🎯 What You'll Do

• Lead regional service delivery operations across multiple sites
• Own operational KPIs including TAT, OTD, productivity, and SLA compliance
• Drive implementation of standardized workflows and compliance protocols
• Lead transformation programs focused on automation and digital workflow adoption
• Manage escalations and improve client satisfaction and operational responsiveness

📋 Requirements

• Significant experience leading large-scale, multi-site healthcare operations
• Proven track record managing managers and supervisors across multiple regions
• Strong expertise in operational KPIs, workforce optimization, and SLA management
• Enterprise transformation experience involving process standardization and automation

✨ Nice to Have

• Healthcare Information Management or Release of Information experience
• Lean, Six Sigma, or continuous improvement certifications

🎁 Benefits & Perks

• 💰 Competitive base salary with variable compensation opportunities
• 🏥 Comprehensive medical, dental, and vision insurance
• 📈 Retirement savings and financial wellness programs
• 🚀 Career development and leadership growth opportunities
• 🏡 Flexible remote work environment

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Executive panel interview· 60 min
4. 4Offer· 1 week