🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention (NRR) for a $5M–$10M+ SaaS portfolio, driving expansion and retention in a rebuild-phase environment. This high-autonomy role goes beyond relationship management to shape playbooks and processes from the ground up.

🎯 What You'll Do

• Own NRR for your book of business, delivering against expansion, renewal, and retention targets
• Identify and close up-sell and cross-sell opportunities
• Build and maintain a 3–4x expansion pipeline against quota
• Proactively manage renewal cycles and mitigate churn risk

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Experience in Transportation Management Systems or last-mile/logistics technology
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Business Interview· 60 min