🛠 Tech Stack

💼 About This Role

You'll provide advanced technical support for messaging APIs, troubleshooting complex issues for developers and businesses in a remote-first environment. Your core impact will be ensuring customers successfully integrate and use communication technology while collaborating with engineering teams. This role offers direct ownership of customer success and cross-functional collaboration.

🎯 What You'll Do

• Provide technical support for Programmable Messaging APIs
• Troubleshoot message delivery and API issues
• Communicate with customers via phone, email, and chat
• Collaborate with engineering to report bugs and improve products

📋 Requirements

• 2+ years client-facing technical support or engineering role
• Strong understanding of web technologies and application stacks
• Familiarity with REST APIs and enterprise software
• Ability to read and debug code

✨ Nice to Have

• Experience with ticketing systems like Jira
• Exposure to developer tools or communication APIs

🎁 Benefits & Perks

• 💵 Competitive compensation aligned with experience
• 🏠 Remote-first work within eligible Indian locations
• 🏥 Health insurance and wellness support programs
• ⏰ Generous PTO, parental leave, and personal leave
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 45 min